Terms & Conditions


Ordering from our site is simple - just browse our site adding the products you would like to buy to the cart and then press 'Checkout' to complete your purchase.

Product Availability

Although we try and keep the stock 100% correct 100% of the time, mistakes can happen and if once your order has been completed we find that we do not have the stock to complete it, we will get in touch with you and offer an alternative, if no alternative is available we can then offer a refund on the goods not available.

'My Account'

You'll be asked for some basic information that is required for us to complete your order. This is the only secure way we are able to process your order. Your details are stored securely and are not passed on to any third party.

From your account you can view and manage your orders, view, edit and add new addresses or your personal information, you can also view any vouchers you have.

There are options in your account, in the personal information section where you can change your newsletter and contact settings.


Once your order has been placed, you should receive a confirmation of your order which is also sent to us. This does not mean a contract exists between us.
We have included this to protect us in the event that an item has been incorrectly described, priced, information is incorrect or we are unable to supply the goods for any reason. If in the case of an item being incorrectly priced, we reserve the right to contact you and inform you of the price increase or decrease, you can then decide to proceed with your order and the amendments or cancel your order.
In the event of an item being out of stock or unable to be supplied we also reserve the right to cancel your order and contact you accordingly with this reason.

Shipping & Handling

Once your order has been confirmed and accepted, we will then ship your order using the desired method. In some cases the option you have selected may not be suitable when shipping your order, this may be because of weight, the address, or courier disruptions on the day. If this occurs we will send your order using an alternative courier or postal option. There is usually no delay in processing orders once they have been accepted and orders are shipped within the day although orders may have to be handled the day after they have been received.

Tracking numbers are produced for all courier shipments and are updated on your account 'Orders' page once generated. (There is also a direct tracking link).


If for any reason you are unhappy with your goods, you can return them within 7 days of the delivery date.
We can only accept goods that are in an unworn, unused condition with all tags still present. We also cannot accept goods if they have been in areas where pet hair or cigarette has been present.

It is your (the buyer's) responsibility to take good care of the goods until you are completly happy and also the costs involved returning them to us. We recommend using a signed for or traced postal service as we cannot be held responsible for lost returned goods.

Please do not return goods without contacting us first.

Descriptions & Images

Although we try to describe the items on our site as best as we can, and show them with images; slight differences are possible especially with images. The colours shown on a computer monitor are not always as exact as the item in real life - this is due to the way different monitors handle colours. Although the difference is slight - please bear this in mind when viewing our website.